Should I wait until the storm passes to call, or call right away?
Call as soon as it's safe indoors. If the tree is actively dangerous — still moving, blocking an exit, or resting weight on a structure — say so and ask for a local crew directly rather than waiting on a callback. If lightning or high wind is still active, wait it out indoors, then call.
What if the tree is touching a power line?
Call 911 if anyone is in danger, then report the line to Entergy Arkansas at 800-368-3749, or your co-op if that's who serves you. Keep everyone and every pet well back. A tree crew will not cut anything still in contact with an energized line; the utility clears it first.
Is a leaning tree an emergency, or can it wait?
A tree that's freshly leaning — cracked soil or lifted roots on one side after a storm — should be treated as urgent, especially over a house, driveway, or neighbor's yard. It doesn't have to be flat on the ground to be dangerous. Describe what you see and let a local crew assess it.
Do I need a city permit if the fallen tree was in the right-of-way?
If the tree stood between the sidewalk and the street, removal has to be authorized by the City's Urban Forester under Ordinance #4867. In an active emergency, get the hazard safe first; once it's under control, contact Urban Forestry at (501) 651-7733 about that tree.
Can the city's brush pickup handle storm debris?
Not storm-scale debris. Curbside yard waste is limited to branches under 3 inches in diameter and 3 feet long. CAPS brush pickup runs Mondays and Thursdays but caps out at 6 feet long and 18 inches in diameter. A snapped trunk or a whole downed canopy is well past both limits — that's tree-service work.
Will my homeowners insurance help pay for this?
Often, but it depends on your policy and what the tree hit. Check with your insurer early, photograph the damage if safe before anything is cut, and keep every receipt. This site can't tell you what your specific policy covers — that call goes to your insurance company.
How fast can someone actually get to my property?
That depends on the independent crew that takes your call, current conditions, and how many other calls are coming in after the same storm. Describe the urgency and ask directly about arrival time — this site can't promise a response window on any crew's behalf.
Is it ever OK to cut a downed tree myself?
Not if it's of any real size, under tension, or near a power line. Storm-loaded trees store energy unpredictably, and a trunk that looks stable can shift the moment a cut is made. Leave anything beyond small, already-detached brush to a professional.